FAQ

About The Scratch

Why choose sisal over cardboard?

Sisal is a natural, highly durable fiber that lasts much longer than cardboard, gently files nails, and won't leave messy shreds all over your floor.

Is it safe and eco-friendly for my cat?

Yes! We use 100% natural sisal fibers and non-toxic, eco-friendly inks that are chemical-free, biodegradable, and safe for your fur baby.

Why is there a slight smell when opening?

That’s just the natural, safe aroma of raw sisal! Simply air the mat out in a well-ventilated spot for a day or two and it will fade away.

How do I clean it?

Sisal sheds minimal debris! Just give it a quick vacuum or wipe it lightly with a damp cloth.

How long does one mat last?

It lasts 3 to 6 months with regular use. We recommend refreshing the mat every 6 months for the best scratching experience.

Is it easy to set up?

Yes β€” 100% tool-free and ready in minutes. No drilling, no fuss.

How do I make the wall adhesive stick better?

Lay the mat flat on the floor for 1–2 days before mounting so it fully uncurls for maximum adhesion.

Where can I mount it?

It works best on smooth surfaces like tile, polished wood, glass, and metal. Avoid rough, wallpapered, or painted walls.

How do I remove it safely?

Warm the adhesive with a hairdryer for a few seconds to soften the glue, then gently peel it off without harming your wall.