Shipping

You'll get a tracking number by email as soon as your order ships. Occasionally, factors outside our control (customs, weather, carrier delays) can push delivery later than expected — if that happens, reach us at hello@nookandpaw.co and we'll look into it right away.

Returns & Exchanges

To ensure the highest standard of hygiene and quality for all our furry friends, we currently do not accept returns or exchanges for change-of-mind purchases once an order is delivered. We truly appreciate your understanding in helping us keep every product safe and pristine for every pet!

Damaged in Transit

If your package arrives damaged or if there’s any issue with your item, please don't worry! Send us a photo or short video within 48 hours of delivery at hello@nookandpaw.co. We’ll gladly arrange a fresh replacement or solution for you right away!